Customer information
Shipping & Delivery
Growth Acceleration Partners, LLC · partnersgrowthacceleration.com
Where delivery is offered
Growth Acceleration Partners, LLC supplies laptop stands and mouse pads through partnersgrowthacceleration.com to street addresses in the contiguous United States and Washington, DC. Checkout does not offer delivery to Alaska, Hawaii, US territories, military addresses or PO boxes. An address accepted by the form still needs to be confirmed for fulfilment. If your destination is outside this area, contact us before submitting a request; do not select an unrelated state or substitute an address you cannot receive parcels at.
Enter a usable street address
Provide the building number and street, city, state and ZIP code, including an apartment, unit or suite where needed. Use a phone number and email where we can reach you about delivery questions. Add concise access details in optional notes only when relevant, without private access codes or sensitive information. If you notice a mistake, email [email protected] immediately with your reference and corrected address. We will check whether the parcel can still be amended; a request sent after dispatch may be too late to redirect it.
Rates and the free-shipping threshold
Standard shipping is $5.95 per order when the merchandise subtotal is below $100.00. Shipping is free when the merchandise subtotal reaches $100.00 or more. Amounts are in USD and product prices include applicable sales tax. The cart and checkout display the shipping charge before submission. The threshold is based on products, not the total after adding shipping. There is no expedited shipping option at checkout, and this site does not offer a paid delivery-date guarantee. Ask us to resolve a disputed total before agreeing payment.
When to expect an order
The standard delivery estimate is 5–8 business days after order and payment confirmation. Business days exclude weekends and public holidays. Submitting checkout alone does not start that window: we first discuss availability, address details and payment arrangements. The estimate is not a promise of arrival on a particular date. If timing is important for a move or trip, tell us before confirming the order so we can discuss whether the estimate suits your needs. Do not rely on an unconfirmed request as proof that an item has shipped.
Confirmation and shipment updates
Keep the reference shown after checkout and use it in delivery correspondence. We confirm fulfilment arrangements before dispatch. Where tracking is available, we can provide the shipment reference or tracking details; the website does not provide a live tracking dashboard or imply that every parcel has identical tracking events. Ask us for an update if you have not received the expected information. A label or tracking reference alone does not guarantee that the carrier has completed delivery, and updates may take time to appear.
Delays and unavailable items
Address issues, product availability, public holidays and disruption during transit can affect estimates. If we identify that an item cannot meet the stated window, we will discuss the revised timing or cancellation with you rather than silently substituting a different product. If your confirmed order has not arrived within the estimate, email us with the reference and any tracking details received. We will review the order stage and available shipment information and discuss the next step. Avoid placing a duplicate order simply to investigate a delayed parcel.
Damage, wrong contents and missing parcels
On arrival, compare the contents with your order and inspect the accessories and packaging. For damage or an incorrect item, keep the packaging and take clear photographs where possible, including the affected part and parcel label while avoiding public disclosure of your address. Contact us promptly; do not discard the item or send it back without instructions. If tracking indicates delivery but you cannot find the parcel, check the supplied address and safe receiving locations and ask anyone authorized to receive it. Then contact us so we can investigate; a delivery scan does not resolve every missing-parcel question.
Return addresses and delivery help
For an undelivered, returned-to-sender or inaccessible-address parcel, contact us before arranging a replacement shipment. We will review the reason and explain any proposed next steps or costs before seeking your agreement. The registered address is not an automatic return destination; obtain instructions under the Returns policy first. For delivery help, email [email protected] or call +15122435754. Growth Acceleration Partners, LLC, registration 20258326708, is registered at 8834 N Capital of Texas Hwy Ste 302 Austin TX 78759 US. Quote your reference so we can locate the correct request.
Questions?
Contact Growth Acceleration Partners, LLC at [email protected], +15122435754, or 8834 N Capital of Texas Hwy Ste 302 Austin TX 78759 US.