Customer information

Returns & Defect Support

Growth Acceleration Partners, LLC · partnersgrowthacceleration.com

Request a return within 30 days

For a change of mind, contact Growth Acceleration Partners, LLC within 30 calendar days of delivery. Email [email protected] with your order reference, the product name or code, quantity and reason for the request. Tell us which items you want to keep if returning only part of an order. The 30-day period concerns making the request; contact us promptly to arrange the practical return instructions. Do not post an accessory to the registered address or assume that refusing a delivery is an authorized return.

Condition and completeness

Change-of-mind returns should be unused, complete and in the original packaging. Keep any supplied parts, pads, supports and instructions together with the product. For laptop stands, do not force hinges or alter contact pads while deciding whether the size suits your desk. For mouse pads, avoid cutting, marking, washing or using the surface before deciding to return it. If packaging is missing or an item has been used, explain that in your initial message so we can review the actual condition rather than assuming it meets the normal return requirements.

How to arrange the parcel

Wait for authorization and the appropriate receiving address before shipping. We will explain what to include and how to identify the return using your reference. Pack the product to prevent movement, bent edges or surface damage; original product packaging may need a protective outer parcel. Remove or cover old shipping labels. Retain the dispatch receipt and use a trackable service so delivery can be checked if the return is delayed. Do not include payment-card details, passwords or unrelated personal paperwork inside the parcel.

Who pays return shipping

For a change-of-mind return, you pay the return shipping. Original delivery charges are not refunded unless the return is due to an incorrect or defective item. Free original shipping does not mean free change-of-mind return transport. For confirmed fulfilment errors or defects, we arrange an appropriate resolution including reasonable authorized return transport. Contact us before purchasing a service or sending a parcel so the method and cost can be agreed. This store does not promise an automatic prepaid label or instruct you to pay an unexplained fee to unlock a refund.

Incorrect, damaged or defective accessories

Tell us promptly if the wrong product arrives, an accessory is damaged in transit or a defect develops. Describe the problem, when you noticed it and the affected part. Clear photographs of the item and packaging help where possible; keep the packaging while the issue is reviewed. Do not continue using a stand that appears unstable or damaged. We review the circumstances and discuss an appropriate repair, replacement or refund. A preference for another material or a measurement mismatch is different from a confirmed defect, so please explain the issue accurately. No separate extended warranty is promised on this website.

Inspection and the proposed outcome

Returned items are inspected for identity, completeness and condition. We may contact you if a supplied part is missing, the item shows use or the reported fault needs clarification. Any proposed deduction for use or missing parts will be explained before resolution; no unexplained standard restocking charge is stated here. Keep return tracking until the review is complete. If you believe a finding is wrong, reply with your reference and supporting information so it can be reviewed. We do not treat the dispatch of a return parcel as automatic approval of a particular refund amount.

Refund method and timing

After a return is accepted and inspected, approved refunds are initiated within 7 business days using the original payment arrangement. The payment provider involved in that arrangement may take additional time to show the credit. No particular processor or bank is represented as integrated with this website. Ask us for an update if an approved refund is not visible after the relevant processing period; include the reference, not full account credentials. The amount and treatment of original delivery charges follow the reason for the return as described above.

Cancellation and further help

You may request cancellation before dispatch by emailing your reference and clearly stating what should be cancelled. We will check the order stage before confirming the outcome. After dispatch, the return procedure applies. Statutory rights that cannot legally be excluded remain unaffected, including where the normal change-of-mind conditions do not determine a defect claim. Contact [email protected] or +15122435754 for help. The merchant is Growth Acceleration Partners, LLC, registration 20258326708, 8834 N Capital of Texas Hwy Ste 302 Austin TX 78759 US; obtain a return address rather than sending products there without authorization.

Questions?

Contact Growth Acceleration Partners, LLC at [email protected], +15122435754, or 8834 N Capital of Texas Hwy Ste 302 Austin TX 78759 US.